Contact information

CONTACT US

We're here to help.

Have a question about your order, our pillow, or your 30-night trial? We'd love to hear from you — and a real person will get back to you within 24 hours.

Email: softsidesupport@gmail.com

Support hours: Monday to Friday, 9am–5pm (AEST)

Whether it's a question before you buy, help tracking your order, or a return you'd like to sort out, just send us a message and we'll take care of it. No bots, no runaround — just genuine help from the SoftSide team.