Refund policy

REFUND & RETURNS POLICY

30-Night Comfort Trial

At SoftSide, we want you to love your pillow. That's why every order comes with a 30-night trial. Sleep on it, test it out, and if it's not right for you, we'll make it right.

Returns
You have 30 nights from the date of delivery to request a return. To be eligible, your item must be in its original condition — clean, undamaged, and with its cover. We're unable to accept items that have been soiled or damaged through misuse.

To start a return, email us at softsidesupport@gmail.com with your order number and reason for return. We'll respond within 24 hours with instructions. Please don't send items back before contacting us.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are processed back to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to appear.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived faulty or incorrect. Original shipping charges are non-refundable.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at softsidesupport@gmail.com with a photo, and we'll replace it or refund you in full at no cost to you.

Contact
softsidesupport@gmail.com — we reply within 24 hours.