Privacy policy

PRIVACY POLICY

This Privacy Policy explains how SoftSide ("we", "us") collects, uses, and protects your information when you visit or make a purchase from softsidesleep.shop.

Information We Collect
When you make a purchase or attempt to make a purchase, we collect: your name, billing and shipping address, email address, phone number, and payment information. We also automatically collect certain information about your device, including your browser, IP address, and how you interact with our site, using cookies and similar technologies.

How We Use Your Information
We use your information to: fulfil and deliver your orders; communicate with you about your order; send you updates and marketing (where you've opted in); screen for fraud or risk; and improve our store and advertising.

Sharing Your Information
We share your information with third parties who help us run our business, including: Shopify (our store platform), payment processors, our shipping and fulfilment partners, and analytics/advertising providers such as Meta (Facebook/Instagram) and Google. We may also share information to comply with the law or protect our rights.

Advertising
We use services like Meta Pixel and Google to show you relevant ads and measure their performance. You can opt out of interest-based advertising through your device or ad-platform settings.

Your Rights
You have the right to access, correct, or request deletion of your personal information. To do so, contact us at softsidesupport@gmail.com.

Data Retention
We retain your order information for our records unless and until you ask us to delete it.

Cookies
Our site uses cookies to keep your cart working, understand site usage, and support advertising. You can disable cookies in your browser, though some features may not work properly.

Changes
We may update this policy from time to time. Changes take effect when posted here.

Contact
Questions about your privacy? Email softsidesupport@gmail.com.